Terms & Conditions

“Velvet Vizion”, “we”, “us” means Velvet Vizion, a healthcare-only web design studio based in Chennai, India.

“You”, “Client” means the individual, clinic, practice, or organisation that engages us for services or visits this website.

“Services” means the design, copywriting, engineering, and related work described in a written engagement agreement, including any Care Plan you subscribe to.

“Project” means a single engagement for the design and build of a website (Tier 1, Tier 2, Tier 3, or a custom scope agreed in writing).

“Deliverables” means the final files, source code, content, and access we hand over to you on launch.

“Care Plan” means the optional monthly service that follows launch (updates, performance reviews, support).

We design, build, and launch websites for clinics and other healthcare practices. A typical Project includes strategy, information architecture, design, copywriting, engineering, performance tuning, basic on-page SEO, and launch.

We do not provide medical, legal, accounting, or marketing services beyond what is documented in the engagement agreement. We do not guarantee any specific business outcome (e.g. a number of bookings); we guarantee the quality and delivery of the work described.

An engagement begins when both sides countersign a written agreement (typically a short scope-of-work email or PDF) and the first instalment is received. The agreement records the tier or custom scope, the agreed timeline, the points of contact on both sides, and any deviations from these Terms.

We communicate primarily over email and a shared project link, with WhatsApp available for short, time-sensitive questions. We expect responses to design reviews and copy approvals within five working days; the 14-day delivery commitment in Section 5 assumes this cadence.

Project fees are quoted in Indian Rupees (INR) and stated openly on our pricing page or in your engagement agreement. The standard payment structure is:

• 50% to begin work.
• 50% at launch, before final handover of source files.

We can structure payments differently for clinics with specific cash-flow rhythms; any deviation is recorded in writing in the engagement agreement.

Care Plan fees are billed monthly in advance. Invoices are payable within 14 days. Payments more than 14 days overdue may attract a reasonable late fee, capped at 1.5% per month, and we reserve the right to pause work until accounts are current.

Applicable taxes (GST or equivalent) are added to invoices where required.

The 14-day delivery commitment is a calendar measurement: it begins on the working day the first instalment is received and the kick-off call is completed, and it ends on the calendar day we hand over the launched website.

The commitment is conditional on three things: (a) you respond to design reviews and copy approvals within five working days, (b) you provide the practice information we request (treatments, team, contact details, real photographs where available) within seven working days of kick-off, and (c) the agreed scope does not materially change after kick-off.

If delays attributable to you push delivery beyond 14 days, the revised launch date is recorded in writing and the commitment is considered honoured on the new date.

Two structured rounds of design review are built into every Project. A round is a consolidated set of written feedback covering the work to date, sent within five working days of receiving the review link.

Additional rounds, or substantive changes after written approval of a milestone, are billed at our then-current hourly rate, which is shared in advance. We will tell you before any clock starts.

Written approval of a deliverable means: an email or message from your designated point of contact confirming the work for that milestone is approved.

Your IP. Anything you give us — your clinic name, logos, photographs, copy, patient information, brand assets — remains yours. We use it only to deliver the Services.

Project IP transferred to you. On receipt of the final payment, the custom design, custom copy, and custom code we create specifically for your Project transfer to you on a worldwide, perpetual, royalty-free basis. You may use, modify, and re-use these for your clinic.

Our IP we retain. Our underlying design system, component library, engineering patterns, code templates, internal tooling, and any pre-existing materials remain ours. We grant you a perpetual licence to use these as embedded in your delivered website, but we may re-use them on other Projects.

Portfolio use. Unless you ask otherwise in writing, we may show your Project in our portfolio and case studies, link to the live site, and reference it in conversation with prospects.

We treat non-public information you share with us — patient counts, revenue figures, internal documents, unpublished plans — as confidential. We do not share it with anyone outside the small team working on your Project, and we delete it on request after the engagement ends.

The same protection runs the other way. Our pricing structure beyond what we publish, internal documents, work-in-progress designs for other clinics, and the technical architecture of our studio are confidential and not for redistribution.

Care Plans are optional, month-to-month subscriptions that begin on launch. They cover ongoing hosting reliability checks, performance reviews, small content updates, security patches, and one named point of contact who replies during working hours.

What a Care Plan does not cover, unless agreed in writing: net new features, major redesigns, new pages from scratch, paid advertising, third-party software fees (hosting, analytics, booking tools), or work outside healthcare strategy.

You can cancel a Care Plan with 30 days' written notice at any time. Pre-paid months are not refunded but remain in effect through the notice period.

Either side may terminate an engagement with written notice if the other materially breaches these Terms and does not cure the breach within 14 days of being told.

On termination: we hand over work-to-date in the form it exists, you pay for hours worked up to termination, and any pre-paid unworked portion of the second instalment is refunded. We don't take work hostage; we don't expect you to.

If we cannot align on the design direction after two structured design rounds — meaning you remain unsatisfied with the work and neither side believes a third round will close the gap — we refund the second instalment in full. You keep all materials produced to that point.

Outside this scenario, fees for work completed and approved are not refundable. This is the same policy we describe on the homepage FAQ; it is intentional and serious.

We provide the Services with reasonable skill and care, in line with the standards expected of a competent professional studio.

The website and Deliverables are provided “as is” beyond that standard. We do not warrant uninterrupted hosting uptime (that depends on your hosting provider), specific search engine rankings, specific conversion rates, or compatibility with every browser or device past industry-standard targets.

To the maximum extent permitted by applicable law, our total aggregate liability arising from or relating to the Services or these Terms is capped at the fees you paid us under the relevant engagement in the twelve months preceding the claim. We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, loss of patients, or loss of data.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited under applicable law.

Neither side is liable for delays or failures caused by events outside reasonable control — natural disasters, war, civil unrest, government action, pandemic, large-scale internet or power outages, or industrial action. The affected side will tell the other promptly and resume performance as soon as practicable.

These Terms are governed by the laws of India. The courts of Chennai, Tamil Nadu, have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services.

We prefer to resolve disagreements directly and in good faith. Before either side begins court proceedings, we will attempt informal resolution by escalating to the senior contact on each side; if that doesn't work within 30 days, either side may proceed.

We update these Terms when our practices, services, or the law change. The “Last updated” date at the top of the page reflects the most recent change. For Clients with an active engagement, the Terms that applied at the date of the engagement agreement continue to govern that engagement unless we agree otherwise in writing. For website visitors, your continued use of the website after a change means you accept the updated Terms.

Questions about these Terms? legal@velvetvizion.com. We reply within five working days.